Support

Get in touch

Email support@artofnetworkengineering.com with anything: a bug, a feature request, a broken episode, or a question. We aim to reply within two business days.

Reporting a problem with the app

Four things make a bug far faster to fix: your device (iPhone or Apple Watch) and its iOS version, the app version, what you were doing when it happened, and what you expected instead. A screenshot helps more than a description.

Notifications

Notifications are opt-in and arrive when a new episode or video is published. If they stop, check Settings, then Notifications, and confirm the app is still allowed to send them. Turning them off there stops them immediately.

To have your notification token deleted from our service, ask by email and it is done.

Playback and content

Episodes are served by our podcast host, and videos come from our YouTube channel. If an episode will not play, it is worth checking whether it plays on the website before reporting it, since that narrows down where the fault is.

The app reads published show data directly from our public repository, so a newly released episode can appear in audio before its video listing catches up.

Privacy

What the app collects, and what it does not, is set out in full on the privacy policy page.